Careers

JOB DESCRIPTION

RaySecur is seeking an experienced implementation specialist and instructor to train and onboard clients on mail center security equipment and services. As an instructor, you will be responsible for delivering RaySecur’s training program to both our Corporate customers as well as our Corrections community. In addition, you will be asked to enhance, contribute to and help in development of new training content. This client-centric role transitions customers from sales to the next stage in the customer journey.

REQUIREMENTS

• Excellent communication skills and ability to present in front of customers.
• Demonstrates attention to detail and strong organization skills.
• Ability to problem solve/troubleshoot in a timely manner.
• Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations.
• Adaptability, strong work ethic, and professionalism during challenging situations.
• This role will require travel within your local area and could include up to 100% travel.

EXPERIENCE

Military, corrections, or former law experience is an asset. Passion for teaching, training, and customer care. Excellent verbal and written skills. Proficient in the entire Microsoft suite, including PowerPoint. Experience in mail center and/ or security. The ideal candidate will have flexibility with hours and the ability to work early mornings and nights. Weekend hours could also be required on an ad-hoc basis depending on customer needs. A second language is an asset.

ADDITIONAL INFORMATION

We are an equal opportunity employer and do not discriminate against any applicant because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or any other class protected by federal, state or local law.